Refund policy

Satisfaction Guarantee.

What is your return policy?

Orders placed on or before January 30, 2024: If you purchased a Winewizard system directly from www.vinalchemy.com and are not completely satisfied with your product, you may return it within sixty (60) days of the purchase date. In order to return your Winewizard System, please contact Customer Service on service@vinalchemy.co.uk

Orders placed from January 31st, 2024: If you purchased a Winewizard system directly from www.vinalchemy.com and are not completely satisfied with your product, you may return it within thirty (30) days of the purchase date. In order to return your Winewizard System, please contact Customer Service on service@vinalchemy.co.uk

We will reimburse you (excluding all shipping costs) for the purchase price of the returned Winewizard System no later than thirty (30) days from the date of our receipt of such returned products into our warehouse.

Please note: Winewizard refills (including those that come with you initial purchase of a Winewizard system, are non-returnable and will not be refunded if they have been used.

This Guarantee does not apply to any product purchase through our subscription service.

If you purchased your Winewizard System at one of our authorised retailers, please contact them directly for their return policy information.

Can I return my Winewizard System if I purchased it from a retailer?

No, the satisfaction guarantee is only offered to those who purchase directly from www.vinalchemy.com. Contact your retailer for information on their return policy.

My order arrived damaged. What do I do?

If you notice the damage before accepting the package, please refuse delivery and contact Vinalchemy Customer Service on service@vinalchemy.co.uk

If you do not see that damage until you have opened the package, please contact Vinalchemy Customer Service immediately after opening it on service@vinalchemy.co.uk

Unfortunately, we cannot accept returns on sale items or gift cards. We do accept returns for Pre-ordered Items.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 30 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 35 business days have passed since we’ve approved your return, please contact us at Service@vinalchemy.co.uk.