Some items in our store may be offered to you as a subscription. This cancellation policy lays out how you can change or cancel these kinds of purchases.
When you purchase a subscription, you'll receive repeat deliveries. These are based on the subscription duration and frequency that you select. The minimum period for all subscription plans is 6 deliveries.
Your payment details will be stored securely, and you'll be charged for each of these deliveries, unless you choose to pay in advance.
Some subscriptions may auto-renew at the end of their duration. If you don't want to renew a subscription you can cancel it.
If you want to cancel or change your subscription, you can do it at any time. Please be aware that charges apply if you cancel before the minimum 6 deliveries required. Your order confirmation emails have links to your order. You can manage your subscription from there.
See our returns policy for more details on returns and refunds.
EARLY CANCELLATION CHARGE
We offer you a significant discount when using our subscribe and saving service. This discount is offered on the basis that you continue with your subscriptions for at least 6 deliveries.
- Should you wish to cancel your subscription within this time, you will be charged the difference in price of the RRP and the price you paid.
- If you pause your subscription for more than 8 weeks the same charges will apply.
- If you skip a delivery and do not resume within 8 weeks the same charges will apply.
- We will only make additional charges based on the total number of deliveries you have received within the first 6 deliveries window.
- These charges also apply to any additional discount codes that were applied at checkout.
- We will not charge you for any deliveries you have not received.
We do this to ensure that you are receiving the best price and to prevent misuse of this generous discount scheme. Thank you for your understanding.
Our satisfaction guarantee does not apply to any product purchased through our subscription service.